- Number of Positions : 1
- Number of Application : 1
Job description
We are looking to hire a Female Tele Collection Manager for an individual contributor role. The candidate will be responsible for directly handling tele-calling-based collections for housing finance or loan products. This includes following up with delinquent customers, resolving disputes, negotiating repayment plans, and coordinating with field teams where required. The ideal candidate should have strong communication skills, a firm yet empathetic approach, and the ability to meet recovery targets within defined timelines while maintaining regulatory compliance.
- Locations : Ahmedabad
- Experience : 2
- Listing Date : 17-07-2025
- Skills Required : Tele Collection | Recovery Calling | Skip Tracing | Customer Handling | Housing Loan Collections | Negotiation | Soft Skills | Excel | CRM Tools | Compliance Knowledge | Recovery Target Achievement | Objection Handling | Dispute Resolution | Loan Follow-ups
- Pay Details : Up to 5 LPA + Incentives
- Must Have :
2–4 years of experience in tele collection or recovery
Experience in NBFC / BFSI / Housing Finance preferred
Strong communication and negotiation skills
Basic Excel and system handling skills
Familiarity with skip tracing and customer behavior analysis
Comfortable working in a target-oriented role
Key Responsibilities :
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Handle outbound calls to follow up with delinquent customers
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Achieve monthly collection and recovery targets
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Maintain detailed records of interactions, promises to pay (PTPs), and follow-ups
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Skip trace and locate unreachable or absconding customers
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Coordinate with the field team for hard bucket follow-ups or address verification
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Ensure compliance with internal policies and RBI guidelines
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Provide timely inputs for updating customer contact details and system records
